Guest Service Gold® Training
Date and Time
Tuesday Nov 6, 2018
6:00 PM - 8:30 PM PST
The class meets on October 23 and November 6 from 6:00 - 8:30 pm
Location
Clatsop Community College, Seaside Center 1455 N Roosevelt Drive, Seaside
Fees/Admission
$46.50
Website
Contact Information
To register, call 503-338-2411 or go online to
https://webreg1.clatsopcc.edu/StudentResources/description.asp?crn=1081524
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Description
This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Students will learn to identify and apply the seven principles of customer engagement in the workplace, identify golden opportunities to personalize an experience and inspire others, and provide visitors with authenticity, intuition, empathy, delight, delivery, and initiative. Following the training, students pass the certification exam with a 70% or greater will receive the Certified Guest Service Professional® designation. https://www.youtube.com/watch?v=nyFeuB44c9Y - 2 sessions Taught by Tamara Roberts, People’s Department Director at Martin North
